Recent Why SERVPRO Posts

How a Painting Can Be Restored After Mold

10/1/2020 (Permalink)

Restoration: close up of a painting final retouch The professionals will take any damaged artwork for mold cleaning

Restoring A Painting After Mold Damage

During a mold cleaning at your Mount Prospect, IL, you may be worried about any artwork that may have been affected. Fortunately, in many cases, paintings can be restored. Here are three things you should know about this process.

1. Contact a Professional

Anytime you have mold damage in your home you should contact a local mold remediation service. These professionals can help with item restoration as well as removing the mold from your home and inspecting for any contributing factors such as water damage. It’s important to know that many mold remediation services offer the ability to restore damage to multiple household item types, including artwork,

2. Cleaning Should Be Done Carefully

The professionals will take any damaged artwork for mold cleaning. This process will involve an assessment of how much mold damage has occurred and what kind of repairs can be done. Most paintings should be restore-able. During the cleaning, the professional will use special cleaners that can remove the mold without causing further damage. It may be necessary to remove old varnish from the painting to properly clean the piece but once the restoration is complete it should be resealed.

3. Restoration of the Art is Possible

Once the piece is clean the professional performing the restoration can talk over the damage with you as well as what type or restoration level is possible. These professionals can repair frames, remove old varnish, and even touch up paint to damaged sections. Restoration professionals should be using special supplies which allow for any work they do to be removed and redone if there should ever be a need for further repairs.

When performing a mold cleaning in your home it’s important to remember that even damaged paintings can be restored. This process should be carried out by a professional who can carefully clean the painting and then restore any details that may need attention. If you have any questions a remediation professional should be able to help.

Does Commercial Insurance Include Mold Coverage?

8/20/2020 (Permalink)

Mold on pieces of wood, SERVPRO logo on front of the picture A strong, musty odor may indicate hidden mold behind drywall or under carpeting.

Does Commercial Insurance Include Mold Coverage?

Fungi are an important part of the natural world. Along with bacteria, fungi are critical for breaking down waste material and the remains of dead life forms. However, when it gets into your building, it can be a serious problem, often requiring a fungus removal expert.
When outside, fungus releases essential nutrients back into the world, including

Carbon
Oxygen
Nitrogen
Phosphorous

Inside, the same process also happens, but it’s usually doing so with construction materials, such as wood and drywall. Once discovered, it’s important to get a detailed inspection in North Des Plaines, IL, to determine how deeply the fungus has penetrated into your building, as well as the cause.

Does the Cause Matter for Commercial Insurance?
In almost every case, yes! If the cause was the result of poor maintenance, such as letting a pipe or roof leak continue, most insurance will find that your negligence has caused the problem. In this case, you can be sure you won’t get a dime.
This also usually applies to commercial building owners with tenants. Commercial building owners are held to a higher standard than residential owners, so it can be important to be particular about what tenants you allow in.

Will a General Commercial Insurance Policy Cover Mold Cleanup?
Almost never! The standard ISO form excludes all forms of fungus removal, including mold, which is the most important fungi as far as building damage is concerned.
There are some exceptions. Some standard policies will cover mold damage from fires, lightning or other sorts of natural causes. You need to carefully review your policy with your agent to make sure!

How Can You Get Mold Coverage for Your Commercial Building?
Typically, fungus removal coverage comes from a rider to your policy, such as a limited fungus coverage rider. Many insurance companies are offering this now, due to the enormous growth in awareness of the dangers of indoor mold.
Mold can form anywhere excess humidity occurs around a food source, such as gypsum and wood studs. If a small, hidden leak occurs, this type of policy can help you pay for an inspection and mold cleanup.

How To Stop the Spread of Mold in Your Home

7/30/2020 (Permalink)

Green mold growth in the doors of a closet Mold damage

When a homeowner discovers spreading mold, it is time to take quick and decisive action. Letting the mold continue to grow and thrive in the home is not an option. If left untreated, mold will continue to spread throughout the property and look for new places to grow. Furthermore, unchecked fungal growth can damage walls, ceilings, paintings, documents, clothing, and furniture. Fortunately, there are a number of things a homeowner can do to get things under control. The surest way to control mold is to call a local mold mitigation company in North Des Plaines, IL. The company will follow a proven process to clean the home.

Professional Mold Remediation

Though each situation of mold infestation is different, the process of mold removal follows a similar pattern. These steps provide the foundation of mold abatement:

  • Inspection and assessment
  • Moisture treatment
  • Mold containment
  • Mold removal
  • Cleaning and sanitizing
  • Restoration

Particular attention is always paid to locating a problem water source. This is what normally allows spreading mold to infest a home and grow into dark colonies on walls and other surfaces. Whether the fungal growth is the type known as black mold or another type, professional methods are effective in cleaning the home.

Certified Mold Cleanup
Highly-trained technicians have undergone extensive education in the properties of mold. They understand what conditions enable spreading mold to take over a home. They also know how to contain the mold. The technicians will use HEPA vacuums to suck up mold spores and they follow this with a regimen of cleaning and sanitizing. Industry certifications ensure that technicians use the best practices to deal with the problem. These standards have been developed through the efforts of many leading stakeholders in the cleaning and restoration industry. A rigorous process determines which cleaning agents and techniques provide the best results. The final goal is to restore a home to its pre-mold condition.

4 Ways To Reduce Expenses in a Disaster

6/16/2020 (Permalink)

SERVPRO technicians in front of a van holding equipment Call the right response team

4 Ways To Reduce Expenses in a Disaster

If not handled properly, a disaster such as a flood or a major storm can quickly spiral out of control. Poor decisions can easily lead to additional, unnecessary expenses. Smart decisions such as pretesting or boarding up a damaged building can reduce expenses. Here a few ways to limit damages.

1. Call the Right Response Team. Not all response teams have the same level of training and expertise. A professional storm remediation franchise employs trained and certified technicians that understand the best methods to limit damages. If the building is damaged and exposed to the weather, the workers will likely recommend boarding up windows and placing a tarp over the roof to prevent additional damage.

2. Embrace Pretesting. This technique enables technicians to test items to see if they are suitable to be restored. A restore versus replace mentality can save money. It can also keep valuable belongings from being tossed out.

3. Prioritize the Insurance Claim. If you are an insurance agent, you know that an efficient claims process is important. When you work with SERVPRO, a preferred vendor for many insurance companies, you gain access to the company's claims inventory service. This helps claims get settled quickly and efficiently, reducing paperwork, confusion, and expenses.

4. Encourage High Standards. When a job is not done correctly, it usually winds up costing more money. Work may have to be repeated. SERVPRO professionals embrace the highest standards of the cleaning and restoration industry. This means work is done correctly the first time and it is done with safety in mind. It also means such problems as mold growth are unlikely to occur.
Pretesting is one of the techniques a local restoration company in North Des Plaines, IL, uses to control costs. Throwing out clothes or furniture that can be restored is a waste of money. Working with professionals is the best way to avoid unnecessary costs.

A Few Facts for a Better Understanding of Mold

5/18/2020 (Permalink)

Mold growth behind wallpaper Black mold and other forms of fungus can break down materials over time

Facts About Mold

To the uninitiated, the world of mold can seem a bit disorienting, especially if you find it growing in your place of business in Mount Prospect, IL. Here are a few facts about mold to get you up to speed.

Mold is a Fungus
It is an organism that is neither plant nor animal
Mold is present just about anywhere, though often in small quantities
Black mold is a type that often requires professional cleanup
Mold grows best in warm, moist conditions
It grows on a variety of surfaces including wood, paper, and tile

In small quantities, the growth of mold can sometimes be contained without outside help. In moderate to large outbreaks it is best controlled with the services of a professional mold remediation franchise.

Mold Cleanup
Whether you have a form of black mold growing, or another type of mold that infests buildings, the process of cleanup involves a number of steps. A fast response is important since mold can spread easily throughout a property, often in as little as 48-72 hours. An inspection and assessment by trained technicians using specialized equipment provides information on the scope of the problem. Testing may be needed to find out where mold is located and what types of mold are present. If your building has a moisture problem, a common condition of mold growth, it should be addressed. From there, the technicians go on to mold containment and removal.

Mold Restoration
The final steps in the process include cleaning and sanitizing surfaces affected by mold, and restoration of damaged materials such as drywall, carpeting, upholstery, and clothing. In severe cases, some items may need to be replaced. Black mold and other forms of fungus can break down materials over time. The goal of the restoration process is to remove mold colonies and to prevent their recurrence. The musty odors associated with mold should also be eliminated.

Who Pays for Mold Damage?

3/27/2020 (Permalink)

Black mold on wall with  the words CALL YOUR AGENT Who pays for mold coverage?

When homeowners get mold damage, they may have protection under specific policies from their insurance providers. If you live in an apartment in Mount Prospect, IL, however, you may be concerned about whether or not mold is covered by your rental insurance. Understanding your renters policy is key to knowing if a specific situation is covered.

Typical Coverage

Most rental policies cover a few basic claims:

  • Damage repair for personal belongings
  • Replacement for items that cannot be salvaged
  • Temporary relocation costs

Mold removal is likely to be covered under a rental policy only if it the underlying peril that led to it was covered. For example, if a pipe bursts and the books in your library were waterlogged and then grew moldy, the work that mold remediation specialists do to save your books or replace the ones that can't be saved will probably be covered by your rental insurance. If the initial damage isn't covered, however, the claim for the resulting mold growth may be denied.

Typical Exclusions

There are several situations that can contribute to mold damage that are probably not going to be covered by your renters insurance policy. Flood damage from a storm or other natural disaster usually requires a separate flood policy. Unless you have such a policy, mold growth that occurs as a result of this type of flooding is unlikely to be covered by your insurance provider. Your rental policy also may not cover mold that results from a sewage backup. Finally, your policy probably won't cover mold growth that happens because you neglected to report a water leak or other maintenance issue.
Having rental insurance is important for apartment dwellers. It covers a lot of the damage that can happen to your personal property while you are renting your space. Mold mitigation doesn't always get covered under this policy, though. Knowing what your provider covers and doesn't cover can help you plan better for possible problems.

We are Cleaning Experts

3/20/2020 (Permalink)

Hand with glove spraying cleaner We offer disinfecting services

SERVPRO is Here to Help during this time of need 

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards. 

Specialized Training 

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis. 

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include: 

  • Kitchen/Food Areas 
  • Bathrooms 
  • Schools/Classrooms 
  • Offices 
  • Retail Spaces 
  • Water Fountains 
  • Shelving/Racks 
  • Sales Counters 
  • Carpets and Rugs 
  • Stair Handrails 
  • Elevator Cars 
  • Playground Equipment 
  • Fitness Equipment 

Specialized Products 

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities. 

Call Today for a Proactive Cleaning 

If your home or business needs deep cleaning services, call the experts today – [SERVPRO of Mount Prospect/North Des Plaines, (847) 956-1880

The Benefits of a Full-Service Restoration Company

1/20/2020 (Permalink)

Three team member in front of a green mini van and air movers After a loss in North Des Plaines, IL, SERVPRO can assist

The Benefits of a Full-Service Restoration Company

Suffering any sort of disaster in North Des Plaines, IL, can be very stressful for a property owner. From salvaging important documents to meeting with the insurance adjuster, the list of tasks to complete can seem never-ending. However, finding the right restoration company can make the process easier for all involved.

Full-Service Restoration

Finding a different contractor for different jobs can increase the stress related to recovering from a disaster. Fortunately, SERVPRO, a full-service restoration company can streamline the process. The company provides a wide range of disaster-recovery services, including solutions for the following situations:

  • Mold growth
  • Storm damage
  • Flooding
  • Fire damage

Specialized services, including document restoration and odor removal, are also provided. Different locations may offer unique services, such as crime scene cleanup, so be sure to check with your local Franchise to see the full range of available services.

Effective Communication With Insurance Companies

The company can also help with compiling information to file an insurance claim and sharing that information with the insurance adjuster. The company can provide you with a loss inventory. The inventory is an Excel spreadsheet listing all the damaged items. When necessary, pictures are also included in the inventory. Adjusters have access to the online claims center which contains important information, including estimates, loss notices, photographs and other necessary documents.

Quality Service

Although SERVPRO helps clients through every step of the restoration process, the company does not let the breadth of services provided negatively affect the quality. Every Franchise receives training that meets the Institute of Inspection, Cleaning and Restoration Certification’s rigorous standards. Additionally, the Franchises are provided with high-quality equipment and a wealth of continuing education opportunities, so they can provide you with exceptional disaster recovery service.
After a loss in North Des Plaines, IL, SERVPRO can assist both the property owner and insurance adjuster to make the restoration process as smooth as possible. Visit the easy-to-navigate website for more information.

What Are Landlord Responsibilities Following an Apartment Fire?

12/30/2019 (Permalink)

High rise condominium or apartment fire with flames coming out the windows Apartment fire in North Des Plaines, IL

What Are Landlord Responsibilities Following an Apartment Fire?

If you're in the business of maintaining rental properties, you need to understand your responsibilities if one of your properties is affected by an apartment fire.

Responsibilities Toward Tenants

One of the inherent rights of tenants is that the property is habitable. This is a blanket statement that covers the quality of the living space and the ability to live in the apartments. Some of the duties involved in this include

  • Providing reliable hot water
  • Maintaining heating systems
  • Repairing broken structural components
  • Protecting against pest infestations


Of course, there are many other concerns outlined by federal and local safety codes. When an apartment fire breaks out, you are still responsible in all of these areas, and you have additional responsibilities.

Call Your Insurance Agent

There are several things you need to do immediately after the fire and in the days following the event. As soon as you can, begin by contacting your insurance agent to begin the claims process. Your agent may recommend fire damage cleanup and repair professionals; the sooner you call, the sooner they can get the apartment back into a habitable condition.

Talk to Your Tenants

Next, talk to your tenants about their well-being. If they were responsible for the fire (such as by leaving a candle unattended,) keep a record of the specifics of the conversation. Encourage tenants to contact their insurance provider to arrange for temporary housing. If they don't have insurance, the American Red Cross may be a valuable resource.

Leave Cleanup and Repairs to Professionals

Don't attempt cleanup and repairs on your own. It's easy to make mistakes that could cause further structural damage or invalidate your claim. Instead, follow instructions provided by your insurance agent and the fire and smoke damage professionals responsible for cleaning up and rebuilding the property. You may take steps to add security while the property is vulnerable.

When an apartment fire breaks out and damages your North Des Plaines, IL, property. You need to take quick action to protect yourself and your tenants. Make sure you understand your legal responsibilities before disaster strikes.

Does Your Home Have A Mold Problem?

11/26/2019 (Permalink)

Person pointing at mold growth on the wall Mold can spread quickly and cause health risks

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – 847-956-1880

Mount Prospect/North Des Plaines Residents: Follow These Mold Safety Tips If You Suspect Mold

11/25/2019 (Permalink)

Mold growing on a tray in a laboratory We specialize in mold removal

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Mount Prospect/North Des Plaines for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Mount Prospect/North Des Plaines specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 847-956-1880

Choosing the Right Restoration Company

7/8/2019 (Permalink)

Disasters are devastating. Whether caused by fire or water, whether big or small, they can turn your world upside down in a matter of minutes.  Even the strongest of us can feel helpless, not knowing where to turn to get the best help possible; but fortunately for you, SERVPRO of Mount Prospect/North Des Plaines is nearby and is ready to help 24/7.

But why SERVPRO? After all, there are other companies who make the same claims.  Consider this: if you have to undergo surgery due to a dangerous and life-threatening condition, wouldn’t you insist on having a surgeon the best surgeon possible with extensive training, years of experience, and a sterling reputation to get you back to good health? Well, your property is probably the biggest investment you’ll make in your lifetime, so it’s also very important to have a company with the knowledge, experience and reputation you can trust to return your property to its pre loss condition or better. We offer a full line of services so we are able to handle your disaster from beginning to end and make it "Like it never even happened."

Three of the Best Reasons to Use SERVPRO of Mount Prospect/North Des Plaines, Illinois:

  1. Training – We never stop learning and honing our skills. We’re trained to IICRC (Institute of Inspection Cleaning and Restoration Certification) high standards in fire and water cleanup and restoration, biohazard and mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses. Additionally, our industry professionals regularly attend SERVPRO continuing education classes.
  2. Equipment – We use the professional equipment needed to completely clean and remove the effects of water, mold, soot, smoke, odor and more. During the past few years, there’s been a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Mount Prosepct/North Des Plaines to restore your property quickly, reliably, and more effectively.
  3. Experience – SERVPRO is very reputable. They started over 50 years ago and currently have over 1,700 franchises nationwide. The extensive knowledge that SERVPRO of Mount Prospect/North Des Plaines has makes us the go-to-disaster restoration company to call. Our experience will enhance your experience with us!

We sincerely hope that you’ll never be in a situation where you need to call a restoration company, however if you are; give us a call and we’ll make it as easy as possible for you. Call 847-956-1880.

The Science of Drying

7/8/2019 (Permalink)

Did you know there is actually a science behind the process of drying? The knowledge of psychrometrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction maybe to grab a few towels to mop up the mess and place a fan or two around the damaged area, SERVPRO of Mount Prospect/North Des Plaines employees are trained in the science of drying and follow strict industry-approved standards to help lower the chance of any secondary damage. If your business suffers a water damage, SERVPRO of Mount Prospect/North Des Plaines will:

  Inspect the building to detect every component that is wet, to help prevent secondary damage from happening. 

  Measure how much moisture is in what materials and monitor whether the materials are drying properly. 

 Speed up Mother Nature by using professional drying equipment.

Hire Professionals Who Understand

5/31/2019 (Permalink)

SERVPRO of Mount Prospect/North Des Plaines News And Updates

Whenever you have a problem with your home, the first impulse is usually to tackle the problem yourself. Sometimes this can be the right choice, and the problem’s easy enough to solve on your own. Other times it’s much safer and smarter to call in the pros from the beginning.

Tracking down tricky leaks is one of those times. Sure, some leaks are easy to track down, but water has a way of traveling odd paths. So once finding a leak gets tough, then it’s time to call in some help. And here’s why:

They Know Where to Look

Water can travel strange paths before it finally comes out into your home, and you might be surprised how far it can come. That discolored spot on your basement ceiling could actually be caused by a leak in your roof, or your wall on the opposite side of the house.

Professionals have tracked down hundreds, even thousands of leaks over the years. That experience gives them a wide variety of usual suspects to check, and a good number of unusual ones, too.

They Know What to Look For

That slight, turquoise line along your copper pipe? That’s where water has run along the outside and caused the copper to oxidize. It’s a sure sign that a leak is sending water traveling on the wrong side of the pipes.

Pros know these and dozens of other signs. What looks like a bit of dirt to you might indicate a serious leak in your roof, foundation, or wall. Or it might just be some dirt. A professional will be able to know the difference for certain.

They’ve Got the Right Equipment

Most of us can only use our eyes or sense of touch to lead us to water, but not the professionals. They have a wide variety of specialized equipment that can sense moisture and humidity through walls or probe underground for water deposits using ground penetrating radar.

This equipment can be expensive to buy and tricky to use. They have years of experience using the equipment, and know how to put it to good use.

SERVPRO of Mount Prospect/North Des Plaines (847) 956-1880

Making, Processing and Settling an Insurance Claim

5/31/2019 (Permalink)

Several features set SERVPRO of Mount Prospect/North Des Plaines apart from other mitigation and restoration companies. These distinctions should be clear to an insurance adjuster as well as homeowners. Here are four ways this company facilitates the process of making, processing and settling an insurance claim.

1. Fast Response A fast response on the part of a mitigation and restoration company benefits clients and insurers. The sooner that damage can be professionally assessed, the sooner mitigation can start. A call response time of one hour, a four hour window for an on-site visit and an eight hour window for a verbal briefing can limit extensive primary and secondary damage.

2. Accurate Estimates A company can make more accurate estimates by hiring certified professionals, relying on a national network of locations for training and maintaining data on locations. An insurance adjuster can use the Claims Information Center to obtain information about individual estimates and compare different companies, causes of loss and job files costs. All of this data adds up to more accurate estimates that account for mitigation and restoration.

3. All-In-One Service Rather than working with separate mitigation and restoration companies, clients and insurers may prefer a one-stop shop. A company that handles the damage remediation process from start to finish can provide a more accurate estimate from the start. There will also be less need to worry about adjusting schedules or necessary tasks getting lost in the shuffle.

4. Electronic Claims Service In addition to the aggregated data available through an electronic claims service, this portal can also make it easy for a restoration service and insurer to share information. This resource can speed up insurance claim processing and allow for faster settlements. All of these are ways in which SERVPRO, a national mitigation and restoration company with local and regional franchises, can support insurers and clients. Whether you are an insurance adjuster or homeowner in the Mount Prospect or Des Plaines area, you should consider hiring SERVPRO of Mount Prospect/North Des Plaines for the best results.