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Fire & Water - Cleanup & Restoration

Archived Commercial Blog Posts

We Do Commercial Cleaning

5/12/2021 (Permalink)

Certified: SERVPRO Cleaned We treat and remediate all COVID-19 pathogens.

Commercial Building Cleaning Services

When the dirt, odor, and moisture challenges go beyond the scope of your regular janitorial staff, you need SERVPRO of Mount Prospect/North Des Plaines. You can depend on us to get the job done right and get it done quickly. Our highly trained technicians use top-of-the-line equipment to make your business shine again.

Certified: SERVPRO Cleaned:   Our new defensive pathogen cleaning program, goes way beyond standard janitorial cleaning practices. This is proactive viral pathogen cleaning. With over 50 years of experience in biochemical spill remediation and decontamination, you can trust SERVPRO of Mount Prospect/North Des Plaines Professionals to bring a higher standard of clean to the places we gather.

All of our cleanup practices are in accordance with the guidelines provided by the CDC and local authorities.  SERVPRO of Mount Prospect/North Des Plaines offers proactive disinfecting to help minimize the spread of viruses such as COVID-19. 

Document Restoration: In the aftermath of a disaster, some of your most valued contents could be lost forever. As a leader in the restoration industry, we know that timely mitigation is the key to recovering damaged possessions. With years of experience and state-of-the-art technology, our restoration professionals will help you recover your paper goods before it’s too late.

Vandalism:  Vandalism and graffiti can be very upsetting. It can range from relatively minor pranks to malicious destruction of property. Often simple acts of vandalism, like breaking a window, can cause significant water and mold damage if not addressed in a timely manner.

Learn more about our commercial cleaning services by contacting us at 847-956-1880

4 Things Business Interruption Insurance Covers After a Fire

1/7/2021 (Permalink)

Financial concept meaning Business Interruption Insurance with sign on the piece of paper. Protect your investment against fire by acquiring business interruption

4 Things Business Interruption Insurance Covers After a Fire

When fire emergencies happen in commercial buildings, the cost of damage can be extensive. In addition to facing destroyed property and equipment, business owners must also deal with wage losses and ongoing rent costs. For this reason, many have business interruption insurance to protect their investment against fire damage. If you are unfamiliar with this kind of insurance, it can be a good idea to learn if you have it and what it covers before you need it. Often, it is part of your overall property insurance and includes:

1. Lost Sales and Revenues
One of the most financially difficult parts of a business fire is the loss of income that comes with the inability to work as normal. The good news is, most policies cover the period of time when business owners cannot make regular profits due to a fire.

2. Temporary Relocation
After a fire, professional fire damage restoration experts will have to assess, clean, reconstruct and repair your building. Since this process can take some time, it is common for business interruption insurance to cover costs associated with the temporary relocation of your business.

3. Ongoing Rent and Utility Costs
Rent does not stop just because you cannot use your commercial property while it undergoes fire cleaning. Along with relocation, this kind of insurance usually pays for ongoing rent and utility costs throughout the fire damage restoration process.

4. Other Reasonable Expenses
While most insurance policies offer similar types of coverage, the details are not always the same. Many policies will also cover other reasonable expenses related to a business fire, but the specifics of what your insurance company considers "reasonable" will depend on what your policy says.
In a nutshell, business interruption insurance covers the period of time when a fire causes financial interruptions for a business. If you have questions about what your policy covers, take some time to better familiarize yourself with what you have before an emergency happens. Preparing now can prevent stress later.

Why You Need to Replace Polybutylene Pipes

12/10/2020 (Permalink)

The plumber connects parts of the plastic water pipe using fittings, hands close-up. Polybutylene piping is common in older buildings

Know When To Replace Them

Polybutylene piping is common in older buildings. You may have heard it referred to as poly b plumbing. However, these pipes have caused a lot of damage that can only be fixed by a qualified restoration company. This is because they can fail without warning signs. Therefore, if you find poly b pipes in your building, you should know when to replace them with new plumbing.


When Should You Replace Your Pipes?
Several things can indicate it is time to replace your polybutylene pipes. The most common signs include:

  • The pipes have started to break down
  • The pipes are starting to flake
  • A piece breaks
  • You are located in an area that doesn't allow poly b pipes
  • You want to purchase property insurance
  • You want to sell your home


What Maintenance Can Delay Replacement?
When you discover polybutylene pipes in your building in Mount Prospect, IL, you will probably want to replace them. However, if you do decide to keep them, there are ways you can maintain them so they last longer. For instance, you can hire a plumber to replace the fittings with brass or copper. This limits the breakable parts on your plumbing.
You can also protect your pipes by checking the metal bands that keep them in place. If any become too tight, they can cause the pipes to fracture and water to leak. To avoid this, you can check and loosen any overtightened bands. You should also monitor the pressure reducing valve that protects your pipes. Keep the water pressure in your building under 60 psi for the best results with poly b pipes.
There are certain steps you can take to maintain your poly b pipes. However, you will want to change these eventually. This is because the pipes can break without any warning signs. This can lead to a lot of water damage to your building. Replacing these pipes quickly will reduce this risk.

Restoring Your Commercial Property After A Water Damage Event

11/21/2020 (Permalink)

Flood water on the floor of a Mount Prospect business We are water removal experts and will restore your property to pre-damage conditions

Flooding and water damage events at Mount Prospect or Des Plaines commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Mount Prospect/North Des Plaines

SERVPRO of Mount Prospect/North Des Plaines specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Your Guide to Category Two Water Damage

11/9/2020 (Permalink)

dirty water on the floor Category two water damage in North Des Plaines, IL

A broken pipe is a common cause of commercial water damage, but not all pipe breaks are the same. Experts classify floodwater into three categories: Category One, sometimes called “clean water”; Category Two, also known as “gray water”; and Category Three, referred to as “black water.” Categories Two and Three require considerable decontamination efforts in addition to ordinary cleanup and water pipe repair.

Sources of Gray Water

Category Two water is water that is mildly to moderately contaminated. It may contain chemicals, bacteria or other organic materials. Some examples of Category Two water include:

  • used water from a washing machine or dishwasher
  • water from a malfunctioning sump pump
  • water from an overflowing toilet that contains urine, but no feces
  • water from a fire sprinkler system

Frequently, Category Two water is actually water which was Category One clean water at the time of the pipe break or other event. Clean water can turn into gray water if it becomes contaminated through contact with dirt, chemicals, and/or bacteria in the environment, such as on the floor of your business. Consider a failed water pipe repair on an upper floor that seeps down to a lower floor. The water could be considered Category One upstairs, but Category Two downstairs, since it becomes contaminated as it passes through the floor, subfloor, insulation and ceiling material.

Gray Water Cleanup
Because Category Two water contains contaminants, it is considered a health hazard to humans and animals. To ensure that the area is properly and thoroughly decontaminated, call a reliable water restoration company in North Des Plaines, IL. Restoration technicians have the equipment and training necessary to completely remove all contaminants and hazardous materials. Be sure to contact these professionals as soon as possible, as Category Two water can become Category Three water within hours.
Never attempt to perform a water pipe repair in a business flooded with Category Two water. Leave any cleanup work that involves hazardous conditions to experienced professionals.

5 Steps To Recovering From Contaminated Water

11/8/2020 (Permalink)

standing water in a commercial building Commercial water damage

Here Are Five Steps You Can Follow To Ensure Your Business Is Safe

Flood water is considered to be contaminated water. It can pick up viruses, bacteria, sewage, debris, chemicals, and other contaminants that lie in its path. Contaminated water can cause damage to a business and impact its bottom line. To get your operations back to normal as quickly as possible, there are five steps you can follow to ensure your business is safe for customers and employees.

1. Perform Water Extraction
Contaminated water can creep or rush into your building. It can soak everything in its path including furniture, building materials, paperwork, walls, and flooring. The first step to cleaning up the mess is removing the water. Professional water remediation companies use water extraction devices to remove the water quickly.

2. Clean Debris
Flood water can carry debris and leave it scattered on your floor. Any debris left over will need to be cleared away. Materials that are not salvageable will also be removed during the cleaning phase.

3. Dry the Area
You will want to get the water cleaned up as quickly as possible because the longer the water sits, the more time it has to cause damage to your building. Professionals often use industrialized blowing machines to dry the area quickly.

4. Clean and Sanitize
A biocide or bleach solution can be applied to the area to kill off any lingering organisms. This step is absolutely necessary after a flood or toilet overflow.

5. Restore the Building
Once the area has been cleaned and sanitized, the restoration team will begin restoring your business to its original state. Depending on the level of damage, the experts may replace drywall or install a new carpet.
Flood water contains many contaminants, but with proper cleaning and disinfecting, you can return your business in Mount Prospect, IL, to its pre-flood condition. Call a professional water remediation company to make your building appear "Like it never even happened."

How To Treat injuries From a Fire

4/22/2020 (Permalink)

First Aid Training - Burn injury. First aid course. A burn is a special type of wound and requires a specific treatment protocol

How To Treat injuries From a Fire

A business fire is a scary event even when only property is involved. Fires often happen with surprising swiftness and the fire damage can easily cost thousands of dollars. In the best of outcomes, no injuries occur, but this is not always the case. Open flames, high temperatures, smoke inhalation, and falling materials create a dangerous atmosphere for people. As soon as possible, all people should vacate the property quickly. Any major injuries should be treated by healthcare professionals. if you are pressed into service to treat a burn injury, make sure to stay within your level of training.

Tips for Burn First Aid


A burn is a special type of wound and requires a specific treatment protocol. It is important to understand the difference between a major burn and a minor burn. A burn is considered major if it is deep, large, covers the hands, feet, face or groin area or involves gross discoloration of the skin. Until advanced medical personnel arrives, the treatment options for a serious burn include the following actions:

  • Protect the person from further harm
  • Remove tight items such as jewelry
  • Elevate the burned area
  • Monitor the person for signs of stress
  • Cover the burn with a cool, moist bandage

A building with fire damage might also cause minor burns in employees or customers. These wounds can often be treated with basic first aid such as pain relievers, cold water, bandages, and lotions that contain aloe vera.

Tips for Fire Restoration


When fire damage happens to a company in Mount Prospect, IL, a fire mitigation franchise can be called to address the situation. An experienced company will perform an inspection and assessment and then develop a plan of action for recovery. Removal of any water, as well as soot and smoke damage help to return the building to good shape again. The final steps involve a complete restoration of damaged areas of the building.  

Effective Ways to Prepare for a Flood

3/9/2020 (Permalink)

Sandbags for flood defense Sandbagging can be a good way to block water from coming into your building

In your organization, you will hopefully have some emergency preparedness procedures in place. These efforts can protect you and your co-workers from harm. Proper planning can also minimize the amount of damage your building suffers. Flooding is not uncommon in North Des Plaines, IL, so your company should be ready in case a disaster occurs. There are some steps you should follow to keep the problems at a minimum.

Know the Problem Areas

Flooding can occur at any time and in just about any place in your office. If you can identify common culprits, you can cut down on the chances of this incident from occurring. Here are areas where a flood is likely to start.

  • Leaky or broken pipes in walls or under sinks
  • Leaky appliances such as water heaters or refrigerators
  • Backed-up sewers or a broken main water line
  • Poor drainage or ineffective rain gutters and downspouts

Move Them on Up
Flood damage often starts on the lower levels of a building. As soon as any water starts to invade your office (or before, if possible), move items such as furniture, electronics, and documents to higher levels. If your workplace is all on one floor, get these materials off the ground as soon as possible.

Fill Those Sandbags
Sandbagging can be a good way to block water from coming into your building. This method can also reduce storm damage. If you don't currently have any sandbags, make sure you get some. It's best to place them around windows and doors.

Check Your Roof
A well-built roof should last for 30 years or more. You should still inspect it regularly to make sure there are no weak spots or damage. Floods often start from water coming in through leaky roofs. Inspect yours and repair it promptly if you find problems.
If you keep these tips in mind and use them, you can save your building from a catastrophe. If you have flooding, implement these ideas quickly and call a professional disaster relief company.

How To Prevent Mold Growth in Your Rental Unit

1/20/2020 (Permalink)

Mold growth on a wall Mold damage in a Mount Prospect, IL apartment

How To Prevent Mold Growth in Your Rental Unit

While owning a rental home in Mount Prospect, IL, may provide you with an additional source of income, it can also mean additional responsibilities. You will need to engage in all sorts of building maintenance, which also includes mold prevention. While the assistance of mold cleanup specialists can be helpful, you can prevent the extra expense by enacting the following practices.

Control Water and Humidity

Water damage and high humidity in general are the key instigators of most mold contamination cases, since mold spores are everywhere and need water to feed. Reduce excessive water by ensuring the plumbing system functions well and looking for signs of malfunction.

  • Puddles by toilets and sinks
  • Water shortages
  • Irregular water activity
  • Stained or soft drywall

If you or a tenant see any signs of plumbing issues, call a professional. The sooner the problem is resolved, the more you can mitigate potential damage and prevent mold growth.

Regulate the HVAC System

The HVAC system provides valuable heating and cooling throughout the building. However, it can also thwart your mold prevention plans. Even though proper ventilation stops moisture from leading to mold development, it can also distribute mold spores everywhere, resulting in massive spread and damage throughout the entire building. Control the temperature to decrease ventilation cycles, thus preventing additional spore travel.

Mind the Tenants' Plants

Another major source of mold is any plant life maintained by the tenants in the rental unit. The moisture and soil inherent in small gardens and even potted plants can invite mold in the rental unit. You have the authority to forbid plants inside the apartment and avoid the risk. If you are not that strict, you can recommend anti-mold measures such as combining Taheebo tea with regular plant water, which can discourage mold.
The upkeep of the rental units is one of your major responsibilities as a property owner or manager. Mold prevention tactics are important to keep your property intact and your tenants happy.

How to Protect Your Commercial Building this Flood Season

12/23/2019 (Permalink)

Sandbags protecting a neighborhood Barricade the perimeter with sandbags

How to Protect Your Commercial Building this Flood Season

While not tied to any season, most flooding occurs during the spring and fall months in Mount Prospect, IL. As a commercial property owner operating in this area, it is necessary to keep those seasons in mind and to prepare a plan for how you are going to handle any potential crisis. Thankfully, flood mitigation experts are available to help you design a plan specific to your facility's needs. Any plan you come up with, however, will likely use at least three steps or parts.

  • Barricade the perimeter
  • Secure exterior furniture and art
  • Protect integral equipment

Barricade the Perimeter
The essential element used to defend against possible flood damage is a barricade. However, as you are dealing with water, you need to use a source material that is heavy and somewhat absorbent, which means that sand is typically the best choice. While you may not be able to afford to stack sandbags all the way around your property, it is essential that you create walls to protect entryways and vulnerable points, like doors and windows. Also, make sure that the bags are stacked higher than the expected water levels.

Secure Exterior Furniture and Art
Next, flooding does not just create a concern for water levels and problems; it also creates a concern for property loss caused by floating debris and furniture. Therefore, if you have benches or other furniture outside of your building, either remove it and store it someplace safe or secure it to the concrete and weigh it down. The same goes for sculptures, statues or other garden art.

Protect Integral Equipment
Last, to prevent storm damage and floodwaters from affecting any merchandise or sensitive equipment, be sure to move everything of value to a higher level in the building. Also, it is likely wise to keep everything unplugged just in case water levels do rise inside your property, reaching the electrical outlets.
Flooding can happen any time of the year, and if your commercial facility is in an area prone to such disasters, then make sure to take the appropriate precautions. If unsure how to plan ahead, then contact a flood mitigation expert to advise you on proper steps to take.

Importance of Sprinkler Systems in Commercial Properties

11/19/2019 (Permalink)

Fire sprinkler system in the ceiling Sprinkler systems can help make your business safer in multiple ways

Whether you have purchased a commercial property or are in the process of building a commercial building, before a new company can open for business; it must be in compliance with local, state and federal fire safety standards. As a commercial building owner or property manager, one of your biggest concerns is protecting the investment you've made in your business and the people who work there.

Sprinkler systems can help make your business safer in multiple ways. Sprinklers work by detecting the heat from a fire and automatically turning them on. While the spray from the sprinklers is not always enough to put out the fire, it goes a long way to suppressing the fire and allowing more evacuation time until the fire department can get there. 

Fire and water damage not only affects the structure of your building and it's contents but also your emotions. Don't take on the stress of dealing with this on your own, Call SERVPRO of Mount Prospect/North Des Plaines at 847-956-1880 and let us make this "Like it never even happened."

Biohazard Cleanup Services

11/19/2019 (Permalink)

Sewage damage in a commercial warehouse building Exposure to biological and chemical contaminants can cause serious health issues

Recognized as a leading fire and water cleanup restoration provider by hundreds of insurance companies nationwide, SERVPRO of Mount Prospect/North Des Plaines professionals offer fast, reliable biohazard cleanup and restoration services to residential and commercials properties.

Exposure to biological and chemical contaminants can have serious health issues for building occupants, employees, customers and owners. Our professionals are trained to safely, effectively and discreetly remove biohazardous substances and prepare it for proper disposal according to OSHA, EPA and state and local health regulations. Our services include:

  • Bloodborne Pathogens
  • Crime Scene and Suicides
  • Infectious Diseases
  • Urine and Feces
  • Rodent Droppings
  • Vandalism
  • Extensive Hoarding
  • Sewage Backup

SERVPRO of Mount Prospect/North Des Plaines can help turn unsafe environments into clean, safe properties and make a difficult or personal situation easier to handle. We are here for you in your time of need. Call 847-956-1880

Tenant and Owner Responsibilities After a Fire

10/31/2019 (Permalink)

Fire spreads into stairwell of apartment building Fires in an apartment building aren't fun for the landlord or the tenants

Whether you've experienced an apartment fire, a commercial fire or a fire at a rented home in Mount Prospect, IL, the effects can be devastating to both the tenant and the landlord. It may not be clear who is responsible when it comes to the fire damage. Depending on the circumstances, liability can be divided up very differently. Let's look at some particulars.

Landlord Responsibilities

Generally, the landlord is responsible for hiring the restoration company to repair structural damage after a business, house or apartment fire. Damage may include:

• Structural damage to:
o Walls
o Floors
o Carpeting
o Pool Houses
o Sheds
• Damage to fixtures and appliances:
o Cabinets
o Countertops
o Plumbing
o Electrical wiring
o Supplied appliances such as dishwashers and refrigerators

Tenant Responsibilities

In most cases, the tenant is responsible for any damage done to his or her personal property. The tenant will have to go to his or her insurance company to recover the loss of items such as:

• Clothing
• Furniture
• Computers
• TVs
• Tenant-owned appliances
• Video game consoles
• Musical instruments

Liability Claims

Sometimes, there is a question of who is liable for the damage. If the landlord is proved to be responsible (for instance, due to negligence regarding the property's electrical wiring), he can be made to pay for damage to the renters' personal belongings, wages lost, costs related to finding another place to stay, and more. Conversely, if the landlord can prove that the renter was somehow negligent, the renter may be responsible for any costs related to repairing the property. If the landlord is unable to prove this, he will be liable for any structural repair, as it's the landlord's responsibility to see to it that the property is in a livable condition.

Be Prepared

Whether you are a renter or a landlord who's suffered a commercial fire, apartment fire or house fire, you will need to make sure that you have immediately contacted your insurance company, have made a detailed list of any property that's been damaged, and taken pictures of any damage to the structure and property, as well as any evidence of negligence. That way you will be prepared for any subsequent questions from the insurance company, and ensure that you're only incurring cost for the fire damage that you're actually responsible for